is the embodiment of two distinct yet complimentary concepts: water, which represents the fluid, ever-changing environment of employee benefits and insurance and stone, which represents the solid, dependable level of service that our clients have come to expect. Thus, Waterstone represents the ability to adapt as the industry evolves while maintaining a rock-solid commitment to value and service to our clients.
WATERSTONE Benefit Administrators began operations in January 1999, with the mission to provide employee benefit services to member hospitals of VHA Oklahoma/Arkansas. From 1999 through mid-2000, Waterstone provided claims administration services exclusively to VHA Oklahoma/Arkansas members with the goal of improving timeliness and accuracy of claims payment while providing critical management of overall claims dollars.
Having established a proven track record of service delivery, Waterstone began offering services to the market outside of our core group while maintaining our commitment to our original clients. Waterstone has continued to produce the same exceptional results while increasing our customer base by over 100%. We will always be committed to providing unsurpassed value and quality.
Beyond claims processing, Waterstone has established relationships with multiple reinsurance vendors to ensure that Waterstone clients continue to receive the most competitive reinsurance products available, helping to reduce overall employee benefit costs.
Waterstone offers in-house pre-certification and case management through Waterstone Utilization Management, improving communication between the case management team and the claims department.
Waterstone also provides a nurse advice line through our sister company, HealthLink. This line gives employees the added comfort of knowing that any medical question can be answered by fully qualified Registered Nurses 24 hours a day, 7 days a week. The HealthLink nurse advice line also helps triage calls to ensure the most appropriate channels of care are found, reducing overall costs while improving patient care.
Waterstone is particularly proud of our employees. We strive to find employees with strong insurance experience who understand and are willing to embrace Waterstone’s commitment to quality. Because our team members and clients chose the name “Waterstone,” it holds special meaning to our organization.